Service Desk Engineer
Core
End-to-end technology experience owner for Axi users in the Philippines, managing devices, infrastructure, and incident resolution to keep the business connected.
Role type
Senior Service Desk Engineer (IT Operations)
Builds
Operational stability for a globally distributed workforce in the Philippines
Domain
Fintech / Financial Services
Required skills
Incident management (1st/2nd level), Windows/macOS administration, Active Directory, Microsoft 365, Intune, ITIL, SLA management, Vendor management, Change management, Security incident response (SOC)
Preferred skills
Jamf, VPN administration, Security Operations Centre (SOC) workflows
Technologies
Windows, macOS, Active Directory, Microsoft 365, Intune, Microsoft Defender, Jamf, VPN solutions, Ticketing systems
Responsibilities
Own first and second-level incident resolution across hardware, software, and network systems; Manage device provisioning, configuration, and lifecycle for Windows and macOS endpoints; Maintain and administer Active Directory and Microsoft 365 environments; Keep office infrastructure operational including networks, telephone systems, and peripherals; Execute system changes and upgrades in collaboration with the Technology Operations team; Build and maintain technical documentation; Manage vendor relationships for IT hardware and software procurement; Serve as part of the 24/7 SOC rotation handling security-related incidents.
Seniority
Senior, hands-on IC
