Senior ServiceDesk Reliability Engineer - SDRE
Core
Ensure reliability and availability of Tabby's payment infrastructure for 40,000+ global brands and 15M+ users.
Role type
Senior ServiceDesk Reliability Engineer (SRE)
Builds
Payment processing platform for online and in-store transactions
Domain
FinTech / Payments
Deliverable
production ML models | infrastructure
Required skills
SRE fundamentals (SLO/SLI, error budget, MTTA/MTTR), Jira Service Management API & Automation, Go, Python, Incident management, Monitoring systems (APM, Logs, Tracing), No-code builders, English (B2+)
Preferred skills
Google Cloud (GCP, Cloud Run, Functions, BigQuery), Datadog, Terraform, Kubernetes, Fintech experience
Technologies
Jira Service Management, Go, Python, GCP, BigQuery, Cloud Run, Functions, Datadog, Terraform, Kubernetes, Claude CLI
Responsibilities
Manage SLO/SLI and error budgets, automate JSM workflows via API, handle incident resolution and postmortems, write Go/Python scripts for data export and API interaction, participate in on-call rotations
Seniority
Senior, hands-on IC