Senior ServiceDesk Reliability Engineer - SDRE
Core
Ensure reliability and operational stability for Tabby's global 'Buy Now, Pay Later' platform serving 15M+ users and 40,000+ brands.
Role type
Senior ServiceDesk Reliability Engineer (SRE)
Builds
The Tabby payment infrastructure enabling interest-free online and in-store shopping splits.
Domain
FinTech / Global Payments
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SRE fundamentals (SLO/SLI, error budget, MTTA/MTTR), Incident management, Go, Python, Jira Service Management API, Cloud Run/Functions, BigQuery, No-code builders, English (B2+)
Preferred skills
Google Cloud (GCF), Datadog, Terraform, Kubernetes, Fintech experience
Technologies
Go, Python, Jira Service Management, Cloud Run, Functions, BigQuery, Claude CLI, MCP
Responsibilities
Manage SRE metrics and error budgets, execute incident management and postmortems, automate JSM workflows via API, write Go/Python scripts for data export and API interaction, deploy tasks on GCP, facilitate war-rooms and cross-functional meetings.
Seniority
Senior, hands-on IC