Senior Manager - Retail Technology Operations
Core
Lead the Retail Technical Operations (RTO) engineering team to manage deployment readiness, execution, technical escalation, and operational support for Toshiba retail solutions across global customer environments. (via careerplan.io/jobs/5239690007-senior-manager-retail-technology-operations-at-toshibaglobalcommercesolutions)
Role type
Senior Manager, People & Delivery Leadership
Builds
Retail point-of-sale, payment, and store system solutions (In-store Controllers, TCxSky OS, ELERA, SDK, JavaPOS)
Domain
Retail Technology / Point-of-Sale Systems
Required skills
Team leadership and people development, Deployment readiness governance, Escalation management, Stakeholder engagement, Operational metrics definition, Cross-functional leadership, Resource planning and budget management
Preferred skills
Retail POS/payment systems management, Containerized services and security configuration
Technologies
TCxSky OS, ELERA, SDK, JavaPOS, Device Broker, Containerized services
Responsibilities
Lead, coach, and develop a team of RTO Engineers; Own deployment readiness standards and go/no-go decisions; Manage technical escalations and root cause analysis; Represent RTO to customer and executive stakeholders; Define and report operational metrics; Manage team budget and resource planning.
Seniority
Senior, hands-on IC with people leadership
