Director, Product Management-Customer Growth & Value Realization
Core
Lead high-impact initiatives to improve customer adoption, value realization, and business performance across the Zscaler Zero Trust Exchange product portfolio.
Role type
Director, Product Management (Customer Growth & Value Realization)
Builds
Customer adoption strategies, value realization programs, and business performance outcomes for the SASE-based Zero Trust Exchange platform.
Domain
Cybersecurity / Cloud Security / Enterprise SaaS
Deliverable
product features
Required skills
Strategic product leadership, cross-functional stakeholder alignment, business case modeling, data-driven prioritization, enterprise SaaS business acumen, commercial metrics analysis (ARR, NRR, GRR, LTV), product telemetry analysis, roadmap definition.
Preferred skills
AI/ML technology leverage, cybersecurity domain expertise, Zero Trust architecture knowledge, product-led growth (PLG), customer health analytics, multi-channel GTM engagement.
Technologies
Salesforce, Gainsight, Tableau, Snowflake, Amplitude, Pendo
Responsibilities
Drive customer adoption and value realization by translating telemetry and health signals into focused product actions; Lead strategic cross-functional initiatives from opportunity identification to post-launch KPI tracking; Partner with Customer Success, Sales, and Finance to scale customer experience and optimize business performance; Collaborate with GTM and Channel teams to operationalize product insights across direct and partner routes to market; Establish product management discipline including prioritization frameworks and operating cadences.
Seniority
Director, strategic leadership with hands-on execution