Renewals Analyst
Core
Managing a high-volume portfolio of ~2,000 student housing property management accounts to ensure timely and successful contract renewals.
Role type
Renewals Analyst
Builds
Contract renewals for student housing software platform
Domain
Student housing / Property management software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Contract management, Data analysis, Customer communication, Process execution, Retention strategies, Documentation
Preferred skills
Sales support, Value-based conversations, Risk identification
Technologies
AI tools, Automation systems
Responsibilities
Manage end-to-end renewal processes for a high-volume portfolio (~2,000 accounts) with defined workflows and SLAs, Oversee auto-renewal accounts by proactively sending reminders, validating contract details, and ensuring timely processing, Execute structured renewal motions for manual accounts including pricing alignment and retention-focused conversations, Drive to extend term commitments to minimum one year or 18-24 month agreements, Ensure all renewal contracts are accurate, compliant, and completed on time, Identify at-risk accounts using data signals and escalate appropriately to support retention efforts