Sr Customer Service Representative
Core
First point of contact for customers, processing orders, liaising with sales and warehouse to fulfill demand and resolve availability issues.
Role type
Senior Customer Service Representative (Sales Support)
Builds
Order fulfillment and customer support for medical device sales
Domain
Healthcare / Medical Devices
Deliverable
client delivery
Required skills
Order processing, customer liaison, problem solving, procedural development, team support, proactive communication
Preferred skills
SAP usage, MS Office proficiency
Technologies
SAP, MS Office, Windows
Responsibilities
Process customer orders accurately and timely; Liaise with customers regarding order status and issues; Act as a link between sales teams and customers; Provide solutions for implant availability issues; Develop procedures for consistent customer service; Support team members and foster team ethic; Handle verbal and written customer contact professionally.
Seniority
Mid-level, individual contributor