Bilingual Client Services Representative
Core
First point of contact for clients in a personal injury law firm, guiding them through initial case stages and ensuring exceptional service. (via careerplan.io/jobs/5244351007-bilingual-client-services-representative-at-shunnarahcareers)
Role type
Client Services Representative
Builds
Client engagement and case intake support
Domain
Legal services / Personal injury
Deliverable
client delivery
Required skills
Bilingual proficiency (Spanish/English), customer support experience, verbal and written communication, organizational skills, Microsoft Office proficiency
Preferred skills
Familiarity with FileVine or case management systems
Responsibilities
Contact clients upon receiving live transfers, schedule treatment appointments within 24 hours, request and file police reports, initiate claims, send Letters of Representation to insurance companies, maintain organized case files
Seniority
Individual Contributor