IT Transformation Lead
Core
Drive strategic IT transformation initiatives, optimize processes, and strengthen ITSM governance within a large enterprise environment.
Role type
Senior IT Transformation Lead / PMO Leader
Builds
Improved IT service delivery, optimized business processes, and enhanced organizational governance
Domain
Enterprise IT / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITSM governance, ServiceNow, process improvement, organizational change management, CMDB management, project planning, stakeholder coordination, risk management, PMO leadership
Preferred skills
PMP or CAPM certification, Digital Workplace experience
Technologies
ServiceNow
Responsibilities
Plan and execute strategic transformation initiatives; Review and improve business and IT processes; Strengthen ITSM governance and service management maturity; Lead and coordinate multiple projects and workstreams; Manage project risks, issues, and dependencies; Support organizational change management activities
Seniority
Senior, hands-on IC
