Sr. Client Success Specialist
Core
Senior Client Success Specialist managing specialty, scholarship-only client accounts, driving retention, impact objectives, and account growth through strategic partnership management.
Role type
Senior IC Client Success Manager
Builds
Long-term client partnerships and educational program enrollment strategies
Domain
EdTech / Corporate Learning & Development
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Client relationship management, Business strategy, Data analysis, Operational excellence, Account management, Revenue generation
Preferred skills
Consultative selling, Cross-functional collaboration, Program design facilitation
Technologies
Salesforce
Responsibilities
Act as primary client liaison for account strategy, technical resolution, and billing; Execute scalable program management to renew and grow existing accounts; Analyze customer health metrics and NPS to understand partner sentiment; Serve as account owner for specialty scholarship-only clients; Collaborate cross-functionally to align client programs with business objectives.
