Principal Consultant
Core
ServiceNow Business Analyst leading transformative technology strategies and digital transformation initiatives for enterprise clients.
Role type
Senior ServiceNow Business Analyst (ITSM & Enterprise Platforms)
Builds
Scalable ServiceNow solutions, automated workflows, and operational efficiency improvements for ITSM and enterprise platforms.
Domain
IT Service Management (ITSM), Enterprise Digital Transformation, Process Automation
Deliverable
product features
Required skills
ServiceNow platform expertise, business requirements elicitation, process analysis (As-Is/To-Be), BRD/FSD creation, stakeholder workshop facilitation, requirements traceability, UAT coordination, KPI dashboard development, change management, Agile delivery frameworks
Preferred skills
Workflow automation design, user experience enhancement, governance adherence, stakeholder communication, user training
Technologies
ServiceNow, Agile frameworks
Responsibilities
Elicit and document business requirements via stakeholder workshops and interviews; Conduct As-Is and To-Be process analysis to identify improvement opportunities; Facilitate cross-functional workshops to align requirements and delivery objectives; Collaborate with developers and architects to design scalable ServiceNow solutions; Support Product Owners with backlog management and roadmap planning; Review test scenarios and coordinate User Acceptance Testing (UAT); Develop KPI dashboards for operational performance tracking; Drive process automation and Straight-Through Processing (STP) improvements.
Seniority
Senior, hands-on IC
