Senior Technical Account Manager, Cash App Pay & Afterpay
Core
Senior Technical Account Manager supporting Cash App Pay and Afterpay merchants in North America, ensuring integration health and driving commercial growth.
Role type
Senior IC Technical Account Manager (Payments/Fintech)
Builds
Cash App Pay and Afterpay merchant integrations and adoption
Domain
Fintech, Payments, Buy-Now-Pay-Later (BNPL)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
JavaScript, HTML, CSS, SQL, payments infrastructure, API integrations, e-commerce platforms, monitoring tools (Datadog, SumoLogic), incident management, C-suite stakeholder management
Preferred skills
Buy-now-pay-later (BNPL) experience, payment processing, merchant acquiring, AI tools usage
Technologies
JavaScript, HTML, CSS, SQL, Datadog, SumoLogic
Responsibilities
Identify and act on post-sales growth opportunities to drive GPV and feature adoption; Provide education to merchants on features and deliver quarterly technical reviews; Partner with Solutions Engineering for seamless pre-sales to post-sales handoffs; Lead integration health monitoring using KPIs and root-cause analysis; Leverage HTML, CSS, and JavaScript to solve integration issues on merchant websites and POS terminals; Participate in on-call incident response rotation with SLA adherence.
Seniority
Senior, hands-on IC