Customer Success Manager
Core
Own a portfolio of 50+ school districts to ensure fast launch, smooth operation, and high referral rates for mental health care services.
Role type
Senior Customer Success Manager (EdTech/Healthcare)
Builds
Mental health care matching platform for students
Domain
Education technology + Mental health services
Required skills
District and campus onboarding, Live training and facilitation, Adoption campaign execution, Project management, Data analysis and modeling, Technical troubleshooting, AI fluency, Cross-functional collaboration
Preferred skills
Mental health or SEL product experience, K-12 district background, Salesforce/CRM experience
Technologies
Notion, Google Docs, Slides, Salesforce
Responsibilities
Lead district onboarding and staff activation, Troubleshoot account access and referral submissions, Run staff trainings and info sessions, Build training capacity models, Execute adoption campaigns, Turn district data into action
Seniority
Senior, hands-on IC
