After-Sales Key Account Executive, EBD (Lagos, Nigeria)
Core
Manage after-sales operations including warranty claims, spare parts inventory, reverse logistics, and service data integrity for off-grid communities in Nigeria.
Role type
Senior Key Account Executive (After-Sales Operations)
Builds
Warranty resolution processes, spare parts distribution, and service data systems
Domain
Consumer goods / Energy / Off-grid solutions
Required skills
Warranty claims management, SAP operations, reverse logistics, inventory control, data auditing, stakeholder engagement, reporting, process improvement
Preferred skills
ERP systems, Microsoft Excel/Google Sheets, field-based environment experience
Responsibilities
Manage warranty claims and customer complaints across multiple channels; Manage spare parts inventory and distribution across service locations; Oversee reverse logistics activities for returned and defective products; Conduct data audits and resolve discrepancies to maintain system accuracy; Generate reports on warranty performance, service requests, and inventory usage; Build productive working relationships across departments to resolve issues
Seniority
Senior, hands-on IC