Supervisor, IT Support
Core
Manage a world-class team of IT Services Technicians focused on supporting end user requests, deploying new hardware, and assisting with non-standard solutions presented by engineers.
Role type
Senior IT Support Team Lead (Hands-on technical management)
Builds
IT Services infrastructure and user support operations
Domain
Corporate IT / Hardware & Software Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team recruitment, training, and evaluation; Task delegation and scheduling; Ticket queue monitoring and quality assurance; Root cause analysis and problem resolution; Project planning and coordination; Performance reporting; Vendor relationship management; Inventory management; Hardware and software troubleshooting
Preferred skills
Windows and Mac OS expertise; Standard client applications knowledge; Process improvement identification; Supply chain and purchasing process familiarity
Technologies
Windows, Mac, Microsoft Office
Responsibilities
Recruits, trains, and evaluates IT Services technicians; Delegates tasks and develops work schedules; Monitors ticket queue to provide quality assurance; Resolves difficult issues and identifies root causes; Plans and supervises execution of projects and workloads; Provides reports on technician activities and operational issues; Collaborates with 3rd party vendors and IT Logistics; Manages inventory of products in IT Services warehouses
Seniority
Senior, hands-on IC with leadership responsibilities
