Technical Support Engineer
Core
Full-stack troubleshooting of Verkada's AI-powered physical security platform (video, access control, sensors) for enterprise customers, resolving complex hardware, network, and software issues.
Role type
Technical Support Engineer (IC)
Builds
Troubleshooting and resolution for Verkada's integrated security suite
Domain
Physical AI / Video Security / Enterprise IT
Deliverable
client delivery
Required skills
Full-stack troubleshooting, network fundamentals (HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet, PoE), Linux, API integration, Python or other coding languages, technical writing
Preferred skills
Electrical systems knowledge, industry certifications (CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+)
Technologies
Verkada platform, Linux, Python, HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet, PoE
Responsibilities
Dive into intricate customer environments to troubleshoot complex systems, educate customers on installation/configuration best practices, collaborate with Engineering/Product to identify bugs, write technical knowledge base articles and whitepapers, build tools and processes to scale support
Seniority
Junior to Mid-level, hands-on IC