Customer Happiness Associate - Weekends (Analista de Experiência do Cliente - Finais de Semana) – São Paulo (Hybrid)
Core
Resolve escalated customer inquiries and support B2B clients in Brazil to ensure retention and trust.
Role type
Customer Happiness Associate (Customer Support)
Builds
B2B payment and spend management platform
Domain
Fintech / B2B Payments
Deliverable
client delivery
Required skills
issue investigation, documentation, proactive outreach, retention strategy, process improvement, multi-tasking, Zendesk, CRM tools, Google Workspace, Office tools
Preferred skills
SQL, spreadsheet analysis, AI tools, Spanish
Responsibilities
Handle escalated customer inquiries via email, chat, and phone; investigate problems and document findings; proactively reach out to provide solutions; offer options for cancellations or returns to ensure retention; propose process improvements based on feedback; manage multiple tickets and priorities simultaneously
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