Regional HR Service Delivery Manager (EMEA)
Core
Build and oversee HR service delivery operations for the EMEA region, resolving client and employee HR tickets while ensuring compliance with global and regional regulations.
Role type
Regional HR Service Delivery Manager
Builds
HR service delivery infrastructure, SOPs, and a regional team of specialists
Domain
Human Resources / Global Mobility / EMEA
Deliverable
client delivery
Required skills
HR service delivery operations, multi-country HR compliance, team building and scaling, SOP and playbook creation, cross-functional collaboration, escalation management, regulatory monitoring, KPI and SLA management
Preferred skills
Multilingual capabilities, experience in high-growth or startup environments, client-centric approach for enterprise accounts
Technologies
HRIS systems, ticketing platforms, compliance management tools
Responsibilities
Establish and maintain SOPs and knowledge bases for HR service delivery; manage and resolve complex client and employee HR tickets and escalations; build and lead a regional team of HR Delivery Specialists; navigate global and regional HR rules for cross-border cases; monitor KPIs and SLAs for service delivery; coordinate onboarding of new countries and clients; engage local vendors and counsel for compliance support.
