Customer Care Specialist
Core
Ensure healthcare providers and patients receive unparalleled service and support by managing orders, handling inbound/outbound communications, and collaborating with internal teams.
Role type
Customer Care Specialist
Builds
Customer support processes and order fulfillment workflows
Domain
Healthcare diagnostics / Oncology
Deliverable
client delivery
Required skills
Order management, Physician outreach, Inbound call handling, CRM proficiency, Trend analysis, HIPAA compliance
Preferred skills
Oncology experience, Salesforce expertise, Bachelor's degree
Technologies
Salesforce (via careerplan.io/jobs/5220433007-customer-care-specialist-at-veracyte)
Responsibilities
Manage and monitor orders from submission to completion; Perform outbound communication with physician offices to resolve order issues; Address inbound calls to resolve customer inquiries; Partner with Sales team to anticipate needs and drive retention; Collect and analyze customer feedback to develop improvement strategies.
Seniority
Mid-level, hands-on IC