Care Coordinator, PSP HUB
Core
Single point of coordination for patients, caregivers, families, and healthcare providers to ensure clarity, support, and follow-through for initiating and maintaining CNS therapies.
Role type
Senior Patient Support Program (PSP) Care Coordinator
Builds
End-to-end patient journey from onboarding through adherence for rare and refractory CNS conditions
Domain
Biopharmaceutical / Patient Support Programs / Central Nervous System Therapies
Deliverable
client delivery
Required skills
Case management, prior authorization workflows, appeals processes, specialty pharmacy operations, patient assistance program design, Salesforce proficiency, benefits investigation, financial assistance coordination
Preferred skills
Nursing, Medical Assistant, Social Work, or senior reimbursement specialist experience, CNS therapy support experience
Technologies
Salesforce, patient support program platforms
Responsibilities
Operate with autonomy on day-to-day case decisions, manage difficult caregiver conversations, own the end-to-end journey from enrollment through adherence, serve as primary point of contact for stakeholders, coordinate benefits investigation and prior authorizations, build relationships with internal and external partners, identify and resolve barriers to therapy access, monitor engagement and adherence signals, document interactions in Salesforce, identify patterns across cases for process improvements, report adverse drug events
Seniority
Senior, hands-on IC (via careerplan.io/jobs/5217070008-care-coordinator-psp-hub-at-praxisprecisionmedicines)