Patient Services Liaison
Core
Primary liaison between patients, site staff, and clinical teams to ensure high-quality patient experience and efficient coordination of clinical trial visits.
Role type
Patient Services Liaison (Clinical Trials)
Builds
Patient visit schedules, study documentation, and operational support for clinical research sites
Domain
Clinical Research / Healthcare Services
Deliverable
product features
Required skills
Patient communication, scheduling coordination, data entry, document preparation, system navigation, logistics support, issue resolution, relationship building, administrative management
Preferred skills
Clinical trials experience, research setting experience, GDPR/patient privacy knowledge
Technologies
Clinical trials databases, Microsoft Office (Word, Excel, PowerPoint, Outlook)
Responsibilities
Serve as primary point of contact for patients regarding study procedures and schedules; Coordinate, schedule, confirm, and reschedule patient visits; Maintain accurate site calendars and patient visit diaries; Support patient use of study-related applications and documentation; Prepare visit-specific materials and devices; Manage appointment systems and registration; Coordinate logistics for patient visits; Address patient inquiries and resolve issues; Escalate complex cases to leadership.
Seniority
Mid-level, hands-on IC