IT Help Desk Engineer
Core
Primary technical resource delivering end-user support, incident triage, and service excellence to Zscaler's global workforce within a Zero Trust environment.
Role type
IT Help Desk Engineer (Tier 1)
Builds
Secure, Zero Trust work environment and high CSAT for global employees
Domain
Enterprise IT Support & Cybersecurity Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow, Okta, Active Directory, Google Workspace, Microsoft 365, macOS/Windows troubleshooting, Workspace ONE MDM, TCP/IP/DNS/DHCP/VPN, AI tool usage
Preferred skills
PowerShell, Bash, hardware security token management, KB article authoring, ServiceNow hands-on
Technologies
ServiceNow, Okta, Active Directory, Google Workspace, Microsoft 365, Workspace ONE, CrowdStrike, YubiKey, ConductorOne
Responsibilities
Manage ServiceNow ticket queues adhering to SLAs; Execute end-to-end identity lifecycle and asset recovery; Configure and deploy laptops via MDM; Verify device security compliance; Author SOPs and KB documentation
Seniority
Mid-level, hands-on IC
