ServiceNow IT Service Management Application Developer
Core
Design, build, and configure ServiceNow applications to meet business process and application requirements.
Role type
ServiceNow IT Service Management Application Developer
Builds
ITSM applications and configurations for client operations
Domain
IT Service Management (ITSM) / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Client-side scripting (Client script, UI policy, UI Action), Server-side scripting (Business rule, script include, REST API, Catalog client scripts, update set), ServiceNow Integration, ITSM module expertise (Incident, problem, Change, Service Request), ServiceNow Administration (CSA Certified), CMDB management, Knowledge management, ServiceNow version upgrade and migration
Preferred skills
Experience with ServiceNow version upgrades, ServiceNow migration projects
Technologies
ServiceNow, REST API, Update Sets
Responsibilities
Handling ServiceNow tickets, Operational Activities, Troubleshooting issues, Technical ticket fixing, Ad-Hoc Requests
Seniority
Mid-Senior, hands-on IC
