Product Support Engineer III - Cloud
Core
Solving critical technical challenges for cloud networking and web security products by engaging with customers on escalated issues, troubleshooting, and collaborating with engineering teams.
Role type
Senior IC Product Support Engineer (Cloud Networking/Security)
Builds
Smooth technical resolutions and exceptional customer experiences for Zscaler's Zero Trust Exchange platform
Domain
Cybersecurity, Cloud Networking, Web Security
Deliverable
client delivery
Required skills
Cloud networking support, Linux/Unix/FreeBSD administration, Cloud-based solution delivery, Technical troubleshooting, Incident documentation
Preferred skills
Cloud networking infrastructure (AWS/Azure/GCP), Hybrid connectivity, Traffic management, Infrastructure as Code (Terraform/CloudFormation), Cloud security (NSGs/NACLs), Monitoring tools (CloudWatch/Azure Monitor/Log Analytics), OS administration (Windows Server/Citrix)
Responsibilities
Engaging with customers on escalated support issues, Participating in 24x7 Support Operation and on-call rotation, Working with Engineering to troubleshoot and test, Reproducing customer issues to verify problems, Creating entries in technical support database
Seniority
Senior, hands-on IC