IT Services Technician (Bellevue)
Core
Provide second-line technical assistance, diagnose and resolve complex hardware, software, and network issues, and manage user accounts for employees.
Role type
Senior IC IT Services Technician
Builds
Operational efficiency and seamless technology operations for all employees
Domain
Enterprise IT Services / Desktop & Network Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and macOS administration, Active Directory management, network troubleshooting (TCP/IP, DNS, DHCP, VPNs), server administration (Windows Server, Linux basics), ITSM tools (ServiceNow, Jira), hardware/software deployment, patch management, user onboarding/offboarding
Preferred skills
PowerShell/Bash/Python scripting, cybersecurity best practices, virtualization (VMware, Hyper-V), cloud services (Google Workspace, Microsoft 365)
Technologies
Windows Server, Linux, Active Directory, ServiceNow, Jira, VMware, Hyper-V, Google Workspace, Microsoft 365
Responsibilities
Provide second-line technical assistance for hardware, software, and network issues; Diagnose and resolve complex technical problems; Manage and administer user accounts, permissions, and access controls; Assist with deployment, configuration, and maintenance of hardware and software; Monitor and maintain IT systems including patch management; Document and update IT service tickets; Train and mentor Level 1 technicians; Ensure compliance with company IT policies and security standards; Provide new hire onboarding and offboarding service support
Seniority
Mid-level, hands-on IC