Desktop Support Officer - Embedded
Core
Provide friendly and knowledgeable desktop support to customers, troubleshooting technical issues with computers, tablets, and various technology devices.
Role type
Desktop Support Officer
Builds
Customer operational continuity and technical issue resolution
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
troubleshooting technical issues, effective communication, problem identification, process improvement, documentation management, vendor liaison
Preferred skills
AV systems exposure, flexibility with schedules
Technologies
Mac, PCs, tablet devices, server systems, network infrastructure, voice platforms, AV systems
Responsibilities
Ensure smooth day-to-day operations of customer technology, develop friendly relationships with end-users, collaborate on process improvements, seek and act on customer feedback, identify and implement new processes for recurring issues, maintain up-to-date documentation, handle external 3rd party organizations
Seniority
Individual Contributor