Client Engagement Officer
Core
Generate and manage a pipeline of prospective participants for disability employment services, converting referrals into service commencements.
Role type
Client Engagement Officer (Business Development & Onboarding)
Builds
Referral pipeline and onboarding process for NDIS participants
Domain
Disability services / NDIS / Community services
Deliverable
client delivery
Required skills
Referral generation, pipeline management, intake coordination, NDIS funding monitoring, stakeholder engagement, data reporting
Preferred skills
NDIS Quality and Safeguards Framework knowledge, ShiftCare system experience, relevant community services qualification
Technologies
ShiftCare, Microsoft Office
Responsibilities
Generate and pursue new leads through outreach and networking; Build relationships with support coordinators, allied health professionals, schools, and community organisations; Conduct intake discussions to assess goals, needs, and funding suitability; Prepare and coordinate service agreements, consent forms, and risk assessments; Monitor participant funding balances and escalate shortfalls; Track pipeline activity and report on conversion outcomes; Analyse service demand data to identify growth opportunities.
