Switchboard Operator (Lead) - 40 hours, Monday-Friday MORNING SHIFT
Core
Operate computerized telephone and paging systems to handle high-volume calls, direct internal/external communications, and manage patient/staff information for a medical center.
Role type
Lead Switchboard Operator
Builds
Telecommunication services and patient/staff information access
Domain
Healthcare / Telecommunications
Required skills
Computerized telephone system operation, high-volume call handling, paging system management, data entry, security dispatch, patient information management, TDD call processing, alarm monitoring, on-call schedule management
Preferred skills
Customer service experience, medical field experience, ability to work under pressure, flexibility
Technologies
Meridian, Xtend, Wandering System, TDD
Responsibilities
Answer and direct high volume of calls, perform paging and answering services for medical center staff, act as Security Dispatch and Patient Information during off-hours, monitor all alarms and respond according to procedures, process calls regarding Interpreter Services, maintain telephone logs and update system information
Seniority
Individual Contributor, Lead level