Staff Salesforce Enterprise Engineer-Service Cloud
Core
Lead the design, development, and optimization of Salesforce Service Cloud and Experience Cloud platforms to drive customer support efficiency and self-service adoption.
Role type
Staff Salesforce Enterprise Engineer (Service & Experience Cloud)
Builds
Scalable Salesforce solutions, Experience Cloud sites, and automation for case lifecycle and routing.
Domain
Digital Advertising / Customer Support Technology
Deliverable
production ML models | product features
Required skills
Apex, SOQL, Lightning Web Components (LWC), Flows, Data Model Design, Triggers, Batch Jobs, Asynchronous Processing, Service Cloud Configuration, Experience Cloud Customization, RESTful API Integration
Preferred skills
Custom MCP Tooling, Agentforce, Salesforce-native AI tools (chatbots, case classification)
Responsibilities
Own technical design and end-to-end development within Salesforce Service Cloud and Experience Cloud; Architect and implement scalable, reusable Apex components, LWC components, and design patterns; Build and maintain integrations with internal systems and third-party platforms; Drive automation across case lifecycle, Omni-Channel routing, entitlements/SLAs, and escalation processes; Design, build, and maintain Experience Cloud sites for customer/partner self-service; Review and enforce best practices around security, sharing models, governor limits, and test coverage; Lead technical projects across sprint cycles, providing mentorship to junior and mid-level engineers.
Seniority
Staff, hands-on IC with mentorship