Sr. Software Engineer (Emerging Channels)
Core
Designing, developing, and supporting scalable, API-driven solutions across Salesforce platforms, specifically focusing on Agentforce, Order Management Systems (OMS), and AI-enabled workflows.
Role type
Senior Software Engineer (Salesforce & AI Integration)
Builds
Intelligent, automation-driven experiences for customer interactions and commerce operations, including order lifecycle management and service workflows.
Domain
Retail/E-commerce, Salesforce ecosystem, AI/LLM integration
Deliverable
production ML models | product features | infrastructure
Required skills
Salesforce ecosystem expertise (Service Cloud, Apex, APIs, workflows), API design and integration, distributed systems, backend services and orchestration layers, CI/CD pipelines, troubleshooting multi-system issues, Agile/Scrum collaboration
Preferred skills
Salesforce Agentforce experience, AI/LLM integrations, conversational systems, e-commerce/retail domain knowledge, Azure or cloud integration platforms, automation frameworks, monitoring and observability
Technologies
Salesforce (Service Cloud, SFOMS, Apex, Agentforce), GitHub Actions, Bitbucket Pipelines, Azure
Responsibilities
Design and maintain Salesforce-based solutions across OMS and Service Cloud; Build and optimize agent-driven and workflow-based experiences; Integrate Salesforce systems with external platforms using API-first architecture; Develop and maintain services connecting Salesforce, Commerce platforms, and AI/LLM systems; Support and enhance order lifecycle workflows; Contribute to AI-enabled use cases; Participate in backlog refinement and delivery planning; Establish and maintain quality and operational standards; Troubleshoot issues across Salesforce, integration, and API layers; Drive improvements in automation and system reliability; Contribute to long-term architectural planning and platform roadmap development
Seniority
Senior, hands-on IC
