Solar After-Sales Technical Manager
Core
Lead after-sales operations for solar products in Mozambique, ensuring high customer satisfaction through efficient service delivery, warranty management, and spare parts coordination.
Role type
Senior After-Sales Technical Manager
Builds
Solar energy service operations and customer support
Domain
Renewable energy (Solar)
Deliverable
client delivery
Required skills
Team leadership, warranty administration, spare parts inventory management, customer relationship management, process optimization, strategic planning, reporting, stakeholder coordination
Preferred skills
Engineering degree, experience in consumer electronics or mobile technology
Technologies
None specified
Responsibilities
Ensure timely resolution of customer complaints and warranty claims; Monitor service turnaround time and implement improvements; Supervise and mentor after-sales executives and technicians; Manage spare parts inventory and procurement; Prepare periodic performance reports and identify process bottlenecks
Seniority
Senior, hands-on manager