Senior Specialist, Commercial Operations Technology
Core
Lead Commercial IT Launch & Support technology for customer support tooling, retail issue escalation, and operational readiness.
Role type
Senior Specialist, Commercial Operations Technology
Builds
Commercial Operations systems, customer support tooling, retail support workflows
Domain
Automotive (Electric SUV/Truck) + IT Operations/Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
launch readiness planning, service transition management, release management, incident management, runbook creation, cutover planning, hypercare planning, cross-functional coordination, risk management, ITSM processes, operational governance
Preferred skills
customer support systems, ticketing platforms, CRM integrations, retail support models, service desk operations
Technologies
ITSM tools, ticketing platforms, CRM systems
Responsibilities
Own launch readiness products and transition-to-run processes; Lead technology planning and delivery for support systems; Define and maintain commercial launch readiness gates; Partner with cross-functional teams to ensure production readiness; Drive cross-domain dependency tracking and readiness reporting; Ensure alignment with enterprise architecture and security requirements
Seniority
Senior, hands-on IC
