Senior Specialist, Customer Technology
Core
Lead IT initiatives for customer identity, CRM, and connected revenue systems to support direct-to-consumer growth and recurring revenue capabilities.
Role type
Senior IC Commercial IT domain owner (CRM & Customer Data)
Builds
Scalable customer record and connected revenue ecosystem
Domain
Automotive (Electric SUV/Truck) + Customer Data/CRM
Required skills
CRM strategy & roadmap ownership, customer data platform architecture, identity resolution, subscription & membership systems, vendor/platform management, data integration, stakeholder alignment
Preferred skills
MDM, marketing automation, payments/entitlements, automotive/DTC/subscription domain experience
Technologies
CRM, MDM, Customer Data Platforms, Marketing Automation, Subscription Systems
Responsibilities
Own strategy, roadmap, and delivery of Customer 360 and connected revenue systems; Translate business requirements into scalable system capabilities and data models; Partner with Digital Product, Data, Security, and Enterprise Architecture; Manage CRM workstreams including backlog shaping and operational readiness
Seniority
Senior, hands-on IC