Technical Support (Advisor Website and Customer Service)
Core
Provide technical support and problem-solving for the Advisor Website and digital experiences, acting as a bridge between business partners and engineering teams.
Role type
Technical Support Specialist (Financial Services)
Builds
Advisor Website and related digital experiences
Domain
Financial Services / Technology Support
Deliverable
client delivery
Required skills
Problem-solving, analytical skills, communication, process ownership, system integration understanding, on-call support readiness
Preferred skills
Knowledge of insurance and financial services, leadership abilities, time management
Technologies
Web applications, Principal systems
Responsibilities
Assist business partners with cases, calls, and requests; research and recommend solutions for web and data issues; maintain high service levels; stay current on industry trends.
Seniority
Entry-level to Mid-level, hands-on IC