Associate Manager - RIS Operations
Core
Lead a team of 10-15 Business Coordinators and Help Desk specialists providing technical and operational support for retirement recordkeeping and customer solutions.
Role type
Senior IC Associate Manager (RIS Operations)
Builds
Operational support for retirement recordkeeping and customer solutions
Domain
Financial services / Retirement operations
Deliverable
client delivery
Required skills
Team leadership, retirement plan regulations (IRS, DOL, ERISA), process improvement, cross-functional collaboration, data analysis, system defect management
Preferred skills
ASPPA or LOMA certification, 401(k) and Defined Benefit plan expertise, banking products knowledge, digital platform proficiency
Technologies
Retirement technology platforms
Responsibilities
Lead and manage a cross-functional team delivering operational and technical support; Support cross-functional projects and defect remediation; Facilitate partnerships with IT and product areas for system enhancements; Coach and develop team members; Navigate complex system, participant, and compliance issues; Track trends and use data to improve team performance
Seniority
Senior, hands-on IC
