Director of Professional Services
Core
Lead and scale delivery pods of Customer AI Strategists, AI Consultants, and AI Analysts to drive portfolio-level strategy, client retention, and renewal ownership for Fortune 500 brands in the AI marketing space.
Role type
Director of Professional Services (Strategy & Services)
Builds
AI marketing engagement outcomes and strategic partnerships for enterprise clients
Domain
AI marketing / Mar-tech / Enterprise Services
Deliverable
client delivery
Required skills
Portfolio management, strategic thinking, team leadership, executive client engagement, account planning, performance measurement, hiring/onboarding
Preferred skills
Experience in management consulting or enterprise customer success, data-driven narrative development, startup environment adaptability
Technologies
None explicitly listed
Responsibilities
Lead and coach a pod of Customer AI Strategists, AI Consultants, and AI Analysts; Partner with Head of Professional Services to build team processes and delivery frameworks; Own portfolio-level strategy across multiple verticals; Take ownership of portfolio renewals and expansion; Frame client problems and make tradeoff calls; Lead cross-functional and client-facing conversations at VP/SVP+ levels; Establish best practices for client orchestration and account planning.
Seniority
Director, hands-on leadership & strategy
