Professional Services Engagement Manager
Core
Bridge Sales, Professional Services, and Delivery teams to shape services engagements that drive measurable customer outcomes for software delivery transformation.
Role type
Senior IC Professional Services Engagement Manager
Builds
Professional services proposals, solution recommendations, Statements of Work (SOWs), and implementation plans for CI/CD/STO/IacM modules.
Domain
Software delivery, DevOps, cloud-native technologies, platform engineering
Required skills
consultative selling, solution scoping, SOW authoring, commercial negotiations, stakeholder management, Salesforce proficiency, technical transformation consulting, forecasting, opportunity management
Preferred skills
technical leadership in software engineering/DevOps, ability to lead sales-sensitive implementations, coaching stakeholders on service offerings
Technologies
Salesforce, CI/CD, DevOps, cloud-native technologies, Harness Platform (CI/CD/STO/IacM)
Responsibilities
Partner with customers to understand business objectives and technical requirements; lead discovery workshops to recommend service offerings; develop and present proposals and SOWs; collaborate with Sales and Delivery teams to scope and staff engagements; support commercial sales process including pricing and risk mitigation; drive bookings and margin targets; serve as trusted advisor to Account Executives; translate requirements into implementation plans; create enablement content for internal teams; occasionally lead core module implementations for prospects.
Seniority
Senior, hands-on IC with management experience
