Regional Collections Manager, Central
Core
Drive collection efforts and processes for PAYG products in the field, analyzing data to improve customer payments and satisfaction.
Role type
Regional Collections Manager
Builds
Collection processes and strategies for delinquent customers
Domain
Fintech / Microfinance / Rural Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Data analysis, Credit collections, Debt recovery, Field operations, Customer relationship management, Fraud detection, Process design, Team training, Repossession management, Recruitment
Preferred skills
Microfinance background, Fintech experience, Banking experience, Rural customer settlements experience
Technologies
Data tools
Responsibilities
Analyze data to drive portfolio quality and collection rates, Conduct mystery market visits to assess sales quality and identify issues, Provide weekly updates to Sales and Risk teams on interventions, Design and operationalize collection processes, Work with field teams to repossess products from delinquent customers, Report and facilitate actions against fraudulent practices, Train agents on repossessions and difficult collection issues, Drive operating rhythm for collection calls and tasks, Recruit cash collection centers
Seniority
Mid-level, hands-on manager