Business Analyst
Core
ServiceNow Business Analyst bridging business and technology teams to gather requirements, analyze processes, and support the delivery of ServiceNow solutions.
Role type
ServiceNow Business Analyst
Builds
ServiceNow platform solutions (ITSM, HRSD, CSM, etc.)
Domain
Enterprise IT / Digital Transformation
Required skills
Business requirements gathering, User story creation, Process mapping, Gap analysis, Solution testing support, Change management, Stakeholder collaboration, Agile/Waterfall methodologies, English communication
Preferred skills
ServiceNow platform knowledge, ITSM/ITIL processes, ServiceNow certifications (CSA, CIS, BPC), Banking/Insurance/Healthcare domain experience
Technologies
ServiceNow, Agile, Waterfall
Responsibilities
Collaborate with stakeholders to gather and document business requirements; Facilitate workshops and requirement sessions; Translate needs into user stories and process documentation; Work with architects and developers to design solutions; Analyze existing processes for automation; Perform gap analysis; Support SIT, UAT, and defect management; Assist in change management and user training; Maintain project documentation.
Seniority
Mid-Senior, hands-on IC