Solution Analyst - ServiceNow Infrastructure Platforms
Core
Translate business needs and data flows into technically feasible solutions for JPMorgan Chase's Infrastructure Platforms Workflow product line.
Role type
Senior IC Solution Analyst
Builds
Process, data, and technical solution options; user stories, acceptance criteria, and process maps
Domain
Financial services / Enterprise workflow platforms
Deliverable
product features
Required skills
Data analytics, Data visualization, Technical writing, Requirements elicitation, Process modeling, Stakeholder management, Scope management, AI validation, Agile delivery
Preferred skills
ServiceNow platform expertise, ServiceNow Certified System Administrator (CSA), API integrations, Operational readiness, Governance documentation
Technologies
ServiceNow, Jira, BPMN, AI, DevOps
Responsibilities
Elicit and document business, functional, and data-flow requirements; Translate complex business needs into structured solution options; Create user stories, acceptance criteria, and process maps; Analyze data to identify trends and provide actionable insights; Manage dependencies and clarify scope; Coordinate user acceptance testing; Maintain prioritized backlog