Service Desk Analyst – Level 1 Bilingual Voice & Chat Support
Core
Level 1 IT support for end users via voice, chat, and email, resolving common technical issues in Windows, Outlook, browsers, and connectivity.
Role type
Level 1 Service Desk Analyst (Bilingual)
Builds
IT support services for end users
Domain
IT Support / Help Desk
Deliverable
client delivery
Required skills
bilingual Spanish and English, Windows troubleshooting, Microsoft Outlook support, web browser troubleshooting, remote support tools, ITSM/ticketing platforms, networking basics, incident documentation, escalation management
Preferred skills
ITIL Foundation, CompTIA A+, Microsoft Fundamentals, multi-channel support experience, remote support experience, Microsoft 365 troubleshooting
Technologies
ServiceNow, Remedy, Zendesk, Jira, LogMeIn, AnyDesk, Remote Desktop Manager, Google Chrome, Microsoft Edge, VPN, Wi-Fi, DNS