Global Service Desk
Core
Provide basic technical support in infrastructure services, assist with routine tasks, and support basic monitoring and troubleshooting of infrastructure systems.
Role type
entry-level infrastructure service desk specialist
Builds
infrastructure services and routine operational support
Domain
IT infrastructure
Required skills
basic technical support, routine troubleshooting, infrastructure monitoring, documentation maintenance
Preferred skills
CompTIA A+, AWS Certified Cloud Practitioner, Microsoft 365 Certified: Fundamentals
Responsibilities
Provide basic technical support in infrastructure services, Participate in infrastructure projects and tasks, Support basic monitoring and routine troubleshooting of infrastructure systems, Assist in the development and maintenance of infrastructure documentation
Seniority
Entry level, 0-1 years experience