Service Desk Analyst (Japanese Speaker)
Core
Resolve technical hardware and software issues for internal and external business users via phone, remote, and proactive notification systems.
Role type
Junior Service Desk Analyst
Builds
IT support services for enterprise technology stack
Domain
IT Services / Technical Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, Case management tools, Remote support, Phone support, Analytical problem-solving, Written communication, Verbal communication
Preferred skills
JLPT N2 Japanese, Industry qualification, Shifting schedule availability
Technologies
Computing, Storage, Peripheral devices
Responsibilities
Resolve incoming technical issues, Respond to product and technical questions, Proactively assist users to reduce problem occurrence, Evaluate complex installations and configurations, Engage team members to meet SLA demands
Seniority
Junior, 0-2 years experience