Service Desk (presencial en México)
On-site
Core
Provide Level 1 IT support via phone, chat, and email to resolve incidents and escalate complex cases.
Role type
Service Desk Analyst (L1)
Builds
IT support services for end-users
Domain
IT Services / Help Desk
Required skills
Windows OS support, Microsoft Outlook support, Web browser troubleshooting, ITSM ticket management, Remote desktop support, Basic networking knowledge, English (intermediate)
Responsibilities
Identify, diagnose, and resolve first-level incidents; Escalate specialized cases to the appropriate support group; Document symptoms, diagnosis, actions, and solutions in ticketing systems; Provide remote configuration and troubleshooting for desktops, laptops, and peripherals; Support initial VPN connections and basic network connectivity issues.