Service Desk Analyst Level 1
On-siteCitizens only
Core
First point of contact for customers needing help, listening, problem-solving, and providing service.
Role type
Level 1 Service Desk Analyst
Builds
IT support services for customers
Domain
IT Infrastructure / Global Services
Deliverable
client delivery
Required skills
communication (verbal and written), problem-solving, organization, reliability, customer service
Responsibilities
Listen to customer issues, problem-solve, provide service support
Seniority
Entry-level, career starter