Analista de Suporte Técnico
Core
Provide on-site and remote technical support for end-users, including hardware/software troubleshooting, device setup, and IT asset management.
Role type
Technical Support Analyst (Help Desk / Field Support)
Builds
IT infrastructure services and user support for corporate environments
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, Windows 10/11 support, Microsoft 365 administration, Active Directory, VPN/Network connectivity, IT asset management, Incident management
Preferred skills
CompTIA A+, ITIL Foundation, English technical reading
Technologies
Windows 10/11, Microsoft 365, Active Directory, Microsoft Entra ID, SCCM, Intune, Autopilot, ServiceNow, VPN, Wi-Fi
Responsibilities
Diagnose and resolve hardware/software issues, Install and configure desktops/notebooks, Manage user onboarding/offboarding, Update CMDB, Handle field services and device logistics
Seniority
Junior to Mid-level IC