Workplace Support Engineer
Core
Provide incident support, service request assistance, and troubleshooting for end-user technical issues including mobile devices, video conferencing, and desktop applications in a banking environment.
Role type
Senior IC workplace support engineer (banking)
Builds
End-user support services and desktop maintenance for very important customers and branches
Domain
Banking / Enterprise IT Support
Required skills
M365, Windows 11 OS and hardware troubleshooting, basic network troubleshooting, ServiceNow ticket logging, incident management, change request management, risk indicator reporting, project management, mentoring, documentation
Preferred skills
Azure, Active Directory, Windows Server, audio/video meeting room equipment troubleshooting, iPhone troubleshooting, basic networking, printer troubleshooting, AI knowledge base usage
Technologies
M365, Windows 11, ServiceNow, Azure, Active Directory, Windows Server, iPhone, meeting room equipment
Responsibilities
Provide incident support and service request assistance for end-user technical issues; Troubleshoot Win 11 applications, network, and hardware/software issues; Support complex meeting room equipment and escalate to vendors; Review and approve Service Requests, Change Requests, and Global Changes; Manage support and reporting of Key Risk Indicators for branches; Coordinate hardware refresh projects; Provide guidance, knowledge transfer, and mentoring to the Desktop Support Team.
Seniority
Senior, hands-on IC with mentoring responsibilities
