Técnico/a de Service Desk
Core
First point of contact for technical issues, responsible for registering, diagnosing, and resolving incidents and requests for end users.
Role type
Service Desk Technician
Builds
Efficient, professional, and user-oriented technical support services
Domain
IT Support / Microcomputing / Workplace Environment
Required skills
Windows OS, macOS basics, Microsoft Office, Microsoft Teams, Web browsers, Hardware & peripherals, Basic networking (IP, DHCP, DNS), Antivirus/Firewalls, Ticket management tools (ServiceNow, Jira, Zendesk), Troubleshooting, Technical documentation
Preferred skills
Recent Service Desk/Help Desk experience, Customer service experience, Spanish language skills, ITIL certification