Presales & Solutions Lead - Service Now
Core
Client-facing role translating business challenges into practical ServiceNow solutions and advising on implementation strategies.
Role type
Senior IC presales solutions consultant
Builds
High-quality proposals, solution approaches, estimates, and implementation plans for ServiceNow transformations
Domain
IT Service Management (ITSM) and Enterprise Technology Stack
Deliverable
client delivery
Required skills
ServiceNow platform expertise, consultative selling, solution architecture, business acumen, stakeholder management, proposal development
Preferred skills
ServiceNow certifications (CSA, CIS, CTA, CMA), experience with ITSM/ITOM/CSM/HRSD/SPM/SecOps modules, transformation program knowledge
Technologies
ServiceNow, ITSM, ITOM, CSM, HRSD, SPM, SecOps, IRM, App Engine, AI capabilities
Responsibilities
Lead client discovery sessions, translate business needs into scalable ServiceNow solutions, develop solution architectures and proposals, partner with sales and delivery teams, present solutions to executives, build trusted client relationships, ensure smooth transition to delivery
Seniority
Senior, hands-on IC
