Vehicle Technical Assistance Agent
Core
Provide expert remote technical support to dealer automotive technicians by diagnosing complex vehicle issues and offering repair solutions.
Role type
Senior IC automotive technical support specialist
Builds
Diagnostic solutions and repair guidance for domestic automotive dealers
Domain
Automotive repair and diagnostics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Automotive diagnostics, engine/transmission/axles/suspension/steering/brakes/electrical/HVAC knowledge, root cause analysis, CRM system usage, verbal and written communication
Preferred skills
ASE or state certification, EV/hybrid/infotainment technology knowledge, customer service experience
Technologies
CRM software, Microsoft Office Suite
Responsibilities
Diagnose and resolve vehicle technical issues via phone/email/chat, analyze reported problems to identify root causes, maintain accurate records of interactions and resolutions, collaborate with engineering teams to relay feedback, stay updated on vehicle technologies and repair techniques, ensure solutions meet company standards
Seniority
Mid-level, hands-on IC
